This notice is provided to you pursuant to the obligations placed upon Ehlers Real Estate ABN 89 307 310 768 by the Privacy Act 1988 (Cth), and the associated Australian Privacy Principles (APPs).
It is important that readers of this statement note that we may change our collection notices from time to time as part of our commitment to ensuring that we comply with all of our obligations under the APPs. Persons who access Ehlers Real Estate internet site are urged to check to see whether we have amended our collection notices by returning to this site from time to time. To assist in this process, the date of the last update to this collection notice is recorded at the top of this statement.
The fact and circumstances of information collection
3. Ehlers Real Estate collects information in the following circumstances:
when you register your personal details on our website, to request information regarding properties for sale or rent, or to request an appraisal of your home.
when you apply for newsletters, mailouts or property alerts on our website.
through our website;
through publicly available information services (e.g. social media, local councils, telephone white pages, internet records);
through referrals from entities, bodies and individuals;
when we are required to collect the information by virtue of legal or regulatory requirements;
from our clients when they pass on information in connection with work we are doing or may do for them;
from third party internet providers, local council offices, planning authorities, advertising agencies, marketing agencies, printing companies, property data providers, signage companies, third party real estate agencies and their representatives, statutory authorities, settlement agents, solicitors passing on information on behalf of their clients
when individuals participate in competitions or surveys conducted by Ehlers Real Estate (or third parties, on our behalf) including, but not limited to, surveys relating to the quality of our services provided, such as testimonials and/or referrals.
Legal requirements to collect information.
4. Ehlers Real Estate may, from time to time, be required to collect information as a consequence of legal requirements upon us to collect information.
5. Further information regarding these obligations can be obtained by contacting our Privacy Officer at the details set out below.
Purposes for which information collected
6. We collect information on our internet site and elsewhere for the following purposes:
we collect information to enable us to provide our services, which includes the buying and selling of residential real estate on behalf of clients who authorize us to act for them;
we collect information to provide advice to clients and prospective clients with respect to our services;
we collect information about prospective employees and sales representatives to enable us to consider whether they are suitable to work with us and our clients;
we obtain information to assist us with marketing our client’s properties, and the services of Ehlers Real Estate;
we collect information to enable us to advise property buyers and sellers of additional property information or services supplied by us (or by third parties) that may be of interest to them;
we provide personal information to our employees or sales representatives, who provide us with services to assist us with conducting our business;
we collect information to enable us to efficiently manage our business;
we collect information to assist with our delivery of services via the internet;
we collect information for research and statistical purposes.
Consequences to an individual if information not provided
7. Should a person object to Ehlers Real Estate collecting information about them via its website or otherwise, we may not be able to provide its services as effectively, or at all, to that person. Further details may be obtained regarding these consequences by contacting our Privacy Officer at the details set out below.
Disclosure of personal information
8. In general, we do not use or disclose your personal information for a purpose other than:
a purpose set out in the Privacy Policy;
a purpose you would reasonably expect;
a purpose required or permitted by law; or
a purpose otherwise disclosed to you to which you have consented.
We may disclose your personal information to other organisations, for example to our related companies (if any), external service providers such as accountants, lawyers, auditors, research consultants and government or regulatory authorities where required or permitted by law.
We may provide personal information to our sales representatives and employees, who provide us with services to assist us with conducting our business from time to time;
We may provide information to external and third party real estate agencies and their representatives, marketing entities and third-party contractors to enable us to market, promote our services and conduct our business through in person and online through the internet;
We disclose information for research and statistical purposes;
We may store information on data storage facilities provided by third parties; and
We may disclose your personal information to interstate and overseas recipients, as outlined in the next clause.
Disclosure of personal information to overseas recipients
It is likely that we may disclose your personal information to overseas recipients (e.g. foreign buyers and sellers, either/or non-resident and/or not Australian Citizens, in contract negotiations when transacting an Offer and Acceptance Contract for the sale of property.
The countries associated with the overseas recipients may include any non-Australian country.
Our Privacy Policy
9. We maintain a privacy policy in compliance with our obligations under APP This privacy policy may be viewed on our website at www.ehlersrealestate.com.au or a copy may be obtained by contacting our Privacy Officer at the details set out below.
Our contact details and Privacy Officer
10. The contact details for Ehlers Real Estate are available from this website. The particular contact details for our Privacy Officer are as follows:
11. A "cookie" is a small text file which is placed on your internet browser and we access each time you visit our website. When you visit the secured pages of our website (i.e. pages that you have to provide login details to access) we use cookies for security and personalisation purposes. When you visit the unsecured pages of our website (i.e. public pages that you can access without providing login details) we use cookies to obtain information about how our website is being used. You may change the settings on your browser to reject cookies, however doing so will prevent you from access the secured pages of our website.
IP Addresses
12. Whenever you use our website, and many other websites, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
13. We do not keep a record of the IP addresses from which users access its site except where the user has specifically provided it with information about itself, in which case we also record the user’s IP address for security purposes.
Security
14. We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. Any data containing personal information which we transmit via the internet is encrypted. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our website at your own risk.
Links on our website
15. Our website may contain links to third party websites. We advise that our Privacy Policy do not apply to external websites. If you wish to find out how any third parties handle your personal information, you will need to obtain a copy of their privacy policy.
Right to gain access to information and complaints handling processes
16. Any information that is stored about us or about an individual, is stored in a reasonable state of security. Individuals have certain rights under the APPs to access information stored by an organisation about them.
Should a person wish to contact us to gain access to the details of the information stored by us regarding that individual, that person should make contact with our Privacy Officer. Subject to legal obligations upon Ehlers Real Estate, including our rights and obligations under the Privacy Act, 1988, we will provide that access. We reserve the right to make a reasonable charge to cover our costs for granting that access.
17. Should a person wish to make a complaint about the manner in which Ehlers Real Estate has dealt with any privacy issue, that person should make contact with our Privacy Officer.
18.Further details regarding access to information and our complaints handling process is set out in our Privacy Policy or can be obtained by contacting our Privacy Officer at the details set out above.
Queries regarding privacy
19. Any queries that the reader of this document may have about Ehlers Real Estate privacy compliance should be directed to our Privacy Officer at the details set out above.
